Did you receive your online order, and would you wish to return or exchange something? No problem; returning is easy and fast.
Returning online purchase
From the moment your order is delivered to you, you have 14 days to return the item(s). The costs for returning your purchase are for your own account. The item(s) need(s) to be returned undamaged and unworn, in original packaging, including certificate and return form, send to:
Attn departement returns
In de Wolken 226
1186 BP Amstelveen
Please note that specially tailor-made jewelry can not be returned.
The costs for returning your purchase are for your own account. We advice you to return your package using PostNL. This way you will receive a traceable track & trace number. Sending your package using PostNL costs €6,95. We also advice to return the package secured. Sending a secured package is possible from €8,60. Returning your item(s) in one of our shops is free.
Returning online purchase instore
It is also possible to return your online purchase in one of our shops, free of charge. From the moment your order is delivered to you, you have 14 days to return the item(s) in on of our shops. Returning needs to be done in our Diamond Point shop, not through de Bijenkorf customer service.
The item(s) need(s) to be returned undamaged and unworn, in original packaging, including certificate and return form. Please note that specially tailor-made jewelry can not be returned.
Returning instore purchase
Exchanging an instore purchase is permitted within 14 days after purchase at Diamond Point in the Bijenkorf upon presentation of the invoice, original box and provided that the creation is in perfect condition. You will receive a voucher which can only be spent at Diamond Point in the Bijenkorf.
Your money refund depends on which payment type you used for your online purchase. We repay you within 3 working days from the moment we processed your return, or within 10 working days if you paid by creditcard or PayPal.
If you wish to return your online purchase instore, you will receive a dated and signed receipt. We repay you within 10 working days the same way you paid your order with. Unfortunately it is not possible to exchange your item for a cheaper item, because we can not refund money for an online purchase instore.
Expections of returning
Worn, damaged, treated items, or items that are specially crafted (to size or a special design) can not be returned.
If there is a manufacturing defect or a delivery that does not correspond to the order, you can return the item free of charge. Please contact our customer service in advance.