Pay
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Your data will be treated confidentially. Your payment will be processed via Buckaroo. The Buckaroo system is protected against unauthorized access from third parties, via the Secure Socket Layer (SSL) coding.
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There may be various reasons that your credit card is not accepted or can be validated. Choose a different payment method or use a different credit card.
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Pay bee Episode is not possible. Pay after Episode yes. Diamond Point only accept orders that are paid in advance or are paid afterwards via AfterPay (see answer to question 'Can I also pay afterwards?'
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You can handle the transfer via internet banking or you can contact your bank for the transfer to our Payment provider, Buckaroo. When you have opted for a bank transfer, you will automatically receive an email with all bank details of our Payment provider. Any costs for the bank transfer are for your account.
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Klarna fores Diamond Point the full payment process afterwards. This means that you receive a payment overview from Klarna. With the Klarna app you can view and pay for this payment overview, safe and very easy from your smartphone. In the online environment Klarna you can manage your payment overviews from your computer or tablet. Klarna keeps you informed via push notifications & e-mail when a payment overview is ready for you.
Klarna carries out a data check for approval of your request to pay afterwards. The moment you order, Klarna checks a large number of factors. Think of your personal data, the order amount, the webshop where you order and more. Based on this combination of data, Klarna tries to estimate whether you can pay your order afterwards.
In the unlikely event that your request for payment with Klarna is not authorized, you can of course pay your order with a different payment method. For questions you can always contact Klarna. For more information we refer you to Klarna.
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Send an email to service@diamondpoint.nl And send a copy of your bank statement in the appendix, on which the amount is clearly visible. This allows us to link your payment to your order. The following information must also be stated on the bank statement:
Account number;
Name of account holder;
Place name account holder;
Name of the bank;
Place name of the bank;
Iban number;
BIC code;
Reference used for payment;
Account number to which the payment has been sent.
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Keep in mind that your order will not be sent until your payment has been received by us. If you choose a bank transfer, it takes longer before we have received your payment than if you choose one of the other payment methods.
The processing time is for the Netherlands 3-4 days. -
In the case of bank transfer, you must transfer the payment within 7 working days after placing the order.
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PayPal is a payment system, you can see it as an extra bank account that you have in addition to your regular bank account. With PayPal you also have to open a account (account), but you will not receive a bank account number, but the PayPal account is linked to your e-mail address. In our payment menu you only have to select PayPal. You will then be asked to log in to your account and confirm the payment.
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Please contact us Diamond Point through the Contact Form.
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All prices include VAT.
Dispatch
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Unfortunately, it is not possible at the moment to apply for an express delivery.
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If the order has not yet been sent, you can have your delivery address adjusted via the contact form.
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Your online orders will be delivered in luxury Diamond Point Gift box with a packing slip, return form and original Diamond Point certificate. You can also use this certificate for your insurance.
We use the following delivery times:
1 to 2 working days: Your piece of jewelry is in stock and will be delivered almost immediately.
3 to 5 working days: Your jewelry is in stock and will be delivered within 3 to 5 working days.
3 to 6 working weeks: Your piece of jewelry is specially manufactured or made to measure in our studio.
You will find the delivery times per product on the product page, in the shopping cart page and on the order confirmation of your order that you receive by e -mail. -
While ordering, you can choose from the delivery options below.
Shipping - to home address (do not deliver to Buren)
The transporter only delivers the package to the specified address. If you are not at home at the time of delivery, the transporter will take it to the nearest PostNL location. You have a week The time to pick up the package at the PostNL location Afterwards, the package will be returned to Diamond Point. Don't forget to take a valid proof of identity with you if you pick up your package.
Shipping - to home address (delivered to Buren allowed)
If you are not at home at the time of delivery, the transporter will deliver the package to one of your neighbors. You will receive a message in your letterbox. If this does not work, the delivery person leaves a message with a 'not home code'And the package will be taken to the nearest PostNL location. With this code you can see on track & trace where you can pick up your package. You have then a week The time to pick up the package. Then it is sent back to Diamond Point. Don't forget to take a valid proof of identity with you if you pick up your package.
Returns web orders
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You can return the jewelry if it is not satisfactory. However, if you have specified specific changes or adjustments (customization), the right to return will lapse.
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Are you not satisfied with the purchased piece of jewelry? Then you can let us know within 14 days of receipt that you want to abandon the purchase. After registration you then have another 14 days to actually return the products. You can also return the products within 14 days of receipt without prior notice, as long as you add a statement that shows your wish for withdrawal. If you want a refund of the full purchase amount, we ask you to be returned to the item undamaged and not worn (if reasonably possible) in original packaging and together with original certificate.
1. You can use the returned return tiketo supplied for this.
2. Stick the return label on the package.
3. Add the certificate and completed return form to the package.
4. Upon delivery at the post office you will receive a shipping confirmation with the 3S number. Save the shipping confirmation carefully. It is possible that we ask for this at a later stage.
You can also choose to return the product in a different way (without a return label), but then the shipping costs are for your own account. Articles that are special (tailor -made) at the request of/in consultation with the customer cannot be returned. -
You can return your purchase free of charge within 14 days after the withdrawal via a return label. If you want to return something on your own initiative without prior notice, the direct costs for returning are for your own account (without a return label), but then the shipping costs will be for your own account. Articles that are special (tailor -made) at the request of/ in consultation with the customer cannot be returned.
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You also have the option to exchange or return your purchased item for free at one of the 7 branches of Diamond Point In the Bijenkorf. You must directly use this with an employee of Diamond Point and not at customer service from the Beehive. Your order must be offered undamaged and not worn, (if reasonably possible) in original packaging, including the corresponding certificate, the completed return form.
When returning a return you will receive proof of issue. Your payment will be reimbursed as soon as possible, no later than 14 days after withdrawal, in the same way in which the original payment took place.
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You can exchange your ring for a different size within 14 days after delivery and if unworn and undamaged.
For this you are welcome in our shops on the ground floor of the Bijenkorf, where we can measure your ring size and process your exchange. If the right size is in the shop, the exchange is handled immediately and you can take your new ring with you.
If you have purchased your ring online and you are not able to exchange the ring for a different size in one of our shops, you can also send it to our service center. On the return form you mark reason: 11 size not good, exchange for other size. And on the dotted line you write the desired size with a pen. We will be processing your exchange. To measure the right ring size at home, you can order a free Ringizer on our website.
Complaints
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If you have a complaint about our service, a jewel or our website, we would like to hear this. Fill in our contact form or send an e-mail tosales@diamondpoint.nl. We will investigate the complaint and come up with a substantive response within 14 days.
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Are you not satisfied with the handling of your complaint? Then you can submit this to the Thuiswinkel Disputes Committee, PO Box 90600, 2509 LP in The Hague (www.sgc.nl). You can also submit your complaint to the Disputes Committee via the European ODR Platform (http://ec.europa.eu/consumers/odr/).
Alphabet
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Do you want multiple letters on one necklace? That is of course possible. Our goldsmiths will then start working especially for you. NB! When several letters are chosen on one necklace, the right of return/exchange will lapse. With multiple hangers we can, if desired, fix them with a certain distance in between. The necklace can be worn on two lengths, at 40 cm and 45 cm. If the hangers are soldered, this possibility will expire and make the choice which length you will wear the necklace.
If you want to order the necklace with multiple letters, you can contact customer service via info@diamondpoint.nlAlso later it is possible to have one or more letters installed. We need your necklace again and you have lost it for about 6 weeks. You may leave the necklace in one of our shops on the ground floor of the Bijenkorf, https://www.diamondpoint.net/nl/over-diamondpoint/onze-shops/ And to order the pendant (s) or you can send the necklace to our studio. The address is DP Business B.V., with regard to Aftersales, in De Wolken 226, 1186 BP Amstelveen. You will receive an invoice by email for the payment of the new pendant (s).
Discount codes
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You can enter your discount code in the shopping basket at Pas Discount Code. We recommend copying and pasting the code. Then press the "Apply" button
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We advise you to copy and paste the code and read whether you meet the promotion conditions. If you have done this and it is not yet possible, then customer service can test the code. You can send an email to info@diamondpoint.nl With your discount code and the article number you wish to order.
Repairs
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You are welcome at the aftersales of your jewelry Diamond Point. We are happy to get your piece of jewelry in order.
Of course we will see if we are under warranty https://www.diamondpoint.net/nl-nl/garantie can do. Guarantee determination takes place in the studio. If it is not under warranty, you will receive a quotation. It is not possible to make a guarantee determination from a photo or by telephone.
You can leave your jewel in one of our shops on the ground floor of the Bijenkorf, https://www.diamondpoint.net/nl-nl/onze-shops. This is free of charge and you will immediately get a Reçu with the reference number on which your jewelry has been treated with us.
Have you purchased your piece of jewelry online and are you unable to release your jewelry in one of our shops? Then you can also send it to our service center.
Sending and the risk of this are for your account. That is why we recommend storing the proof of shipment well and to pack the jewelry very well: in a jewelry box with a larger box around it, so that it cannot increase any transport damage. Do not forget to add a note with contact details and a description of what is going on with the jewelry, please also state the certificate number (or to send a copy of the certificate).
The address is:
DP Business B.V. for the aftersales department, in De Wolken 226, 1186 BP Amstelveen.
Within a few days of receiving the package from us, you can expect an email with the confirmation of receipt.
Reviews
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We collect reviews about our service via Kiyoh. These reviews are real. This means that only customers who have made a purchase have used a service or have gained an actual trading experience. Our Kiyoh reviews can be viewed here:https://www.kiyoh.com/reviews/1047418/diamond_point